# Coordination
Coordinator: Aleksey Razbakov (opens new window)
We need teams to be aligned with each other and to have clear priorities.
# Key Metrics
- Number of positive reviews from volunteers.
- Number of positive reviews from refugees.
- Number of active partnerships.
# Requirements
- Availability min. 2 hours per day:
- Coordinators Meeting - 15 minutes
- Team Meeting - 15 minutes
- Planning Meeting - 1h per week
- Transfer your notes from paper to Trello - 30 minutes
- You can understand, write and speak English
# Process
- Ask yourself: What is one small step in my domain towards the WeHelp mission that I could take today?
- Attend and schedule meetings (See FAQ section about Meetings)
- Communicate with others who are in your team and who is doing what.
- Communicate process and roles of the domain to team members.
- Discover unsolved problems and add them to Trello.
- Prepare the pitch of your team to attract new volunteers to join your team.
- Help to onboard new coordinators.
- Exclude inactive members from the team:
- if they don’t join daily without a reason
- if they take assignment and disappear
# Challenges
- Will the organization of chaos be the obstacle?
- Will the team rotation rate be too high?
- Can we have fun while working?
- Will the volunteers feel burned out?
- Can people spend enough time with a non-profit?
- Will the leaving colleagues be willing to leave a good review?
- Will it be cool enough to mention WeHelp in your own social media?
- Will our product be good enough to talk about?
- Are we able to find a graphic designer?
- Will we be able to agree on brand guidelines?
- Will customers be motivated to leave the review?
- Will we know enough about our customers?
- Are we able to find enough operators to process all requests?
- Will customers trust us?
- Will customers understand our service and what we offer?
# Unknowns
- How can we get rid of chaos and make our workflow understandable?
- Do colleagues have fun doing their work?
- How can we support volunteers to delegate easily?
- Why are colleagues leaving?
- Will we be so cool and crispy and viral to be mentioned?
- Do we have anything interesting for graphic designers to offer?
- How long will it take us to finish brand guidelines?
- How can we motivate our customers to leave a review?
- How might we aggregate reviews?
- Can we find 10 volunteers-operators?
- How can we prove to customers that they can trust us?
- What questions do customers have about our service?